Support

Something not working, or just want to say hi? Write to hello@thecosypeople.com.au. It's me on the other end.

The quickest way is Settings in the app, then “Contact support”. It adds your app and iOS versions to the bottom of the message, which saves us both a round of questions. If you write from your own mail app instead, tell me what phone you have and what you were doing when it went wrong.

Questions that come up

My habits aren't on my new phone.

Open Settings in Habit Builder and turn on “iCloud sync”, on both phones, signed in to the same Apple Account. Give it a minute or two on a good connection. If days are still missing after that, write to me before you delete anything.

Reminders aren't turning up.

In iOS Settings, check Notifications is on for Habit Builder, and that a Focus isn't hiding it. In the app, each habit can have its own reminder, and Settings has the default time for new ones.

Do rest days break anything?

No. Rest days are there on purpose. They never break a run, and they aren't counted as wins either, so a week off reads as a week off.

Can I get my data out?

Yes. Settings, then “Export your data”, gives you JSON and CSV. “Import from a CSV” brings habits and history back in.

Does it need internet?

No. Everything is stored on your phone. The internet is only used for iCloud sync, if you've turned it on, and for the anonymous usage and crash information in the privacy policy.

How do I delete everything?

The privacy policy has the steps, including how to clear what's in your iCloud storage.